GENERAL TERMS AND CONDITIONS

QUOTE

The quote is valid for 3 months.

TERMS OF PAYMENT

50% by project start 50% at delivery.

Net 14 days. Hereafter 2% interest per month.

A billing plan is agreed upon project start.

TECHNICAL CHANGES

Wilke A/S resolves the right to make small technical modifications in specifications which will improve the data without preceding discussions with the customer.

COPYRIGHTS

Reports and other documents with relevance to the project delivered by Wilke belong to the customer. All other survey material such as know-how in research techniques, quotes, questionnaires, interview guides and data material belongs to Wilke.

RESPONSIBILITY

Using/implementing the results of the surveys is the customers' own responsibility.

QUALITY CONTROL

Surveys are being conducted with regard to codex for market surveys made by ICC/ESOMAR and taken over by FMD. Codex is available upon request or can be downloaded at http://www.esomar.org/uploads/public/knowledge-and-standards/codes-and-guidelines/ESOMAR_ICC-ESOMAR_Code_English.pdf.

PAYMENT FOR TRANSPORTATION

Transport time and travel expenses are covered by the Client according to the following tariffs per. employee:

1-25 km:        DKK 250
25-50 km:       DKK 500
50-100 km:     DKK 1.000
100-150 km:    DKK 1.500
150-200 km:    DKK 2.000
200-250 km:    DKK 2.500
250-300 km:    DKK 3.000
300-350 km:    DKK 3.500

Bornholm and international assignments are billed according to appendices and hourly consumption

INVOICING FOR DELAYED AND CANCELLED PROJECTS

Delays

In the event of changes in time frames with less than 30 working days' notice we reserve the right to bill for time spent and min. 10% of the contract sum.

Cancellations

Notification more than 60 days before project start: free of charge.

Notification more than 30 days before project start: 15% of agreed fee.

Notification between 10 and 30 days before project start: 25% of agreed fee.

Notification less than 10 days before project start: 50% of agreed fee.

CHANGES IN CONTINUOUS PROJECTS ON CONTRACT

Postponement, changes or cancellation are notified with min. 60 days.

If the Client wishes to make changes to the project, Wilke will send a proposal for revised timing and budget within 10 working days. The Client then has 10 working days to approve / reject changes. If no agreement can be reached on changes, the project will move forward according to contract specifications.

PUBLICATION

If agreed reports and survey results can be published by the customer. A possible publication must always include; Source: Wilke

PRIVACY POLICY

Download our personal data policy at https://wilke.dk/privacypolicy

A general Data Processing Agreement (DPA) must always be signed between Wilke and the Client for projects involving the exchange of personal data. This applies regardless of whether the Client submits personal data to Wilke or Wilke submits personal data to the Client.

Wilkes standard DPA forms the starting point and is sent for signature before project start-up.

CONFIDENTIALITY

Both the Client and Wilke and their employees, including any subcontractors, is committed to treat all information and acquired knowledge from the agreement with the highest degree of confidentially. Total confidentially is also the responsibility of the parties upon termination of the agreement, regardless of the cause.

LEGISLATION

Present quote is regulated by Danish legislation.

Last updated May 2020